Startup EV created its service center to provide 24/7 customer service.
Electric vehicle maker Rivian plans to add 100 workers and invest $ 4.6 million in a new customer service center near Detroit in Plymouth, Michigan, following the launch of its first electric pickup truck. According to a statement Thursday from Michigan, the 12-year-old startup backed by Amazon, Ford Motor Co. and others set up its Service Support Center to provide 24/7 customer service.
The project is supported by a $ 750,000 grant from Michigan Economic Development Corp., according to which the state has surpassed others in receiving investment and promised jobs.
This Rivian investment will create 100 highly skilled jobs as we work to develop Michigan’s economy, create well-paying jobs and build the industries of the future, Governor Whitmer said in a statement.
The service center will begin work this week, Rivian spokesman Zach Dietmeier said in an email. The company hired its first group of 15 employees and plans to add about 15 new employees every two months throughout 2022 as production grows.
Employees will undergo six weeks of training. Rivian’s expansion follows the startup’s decision a year ago to move product developers from Plymouth to its headquarters in Irvine, California, where the company and most of its employees are based. He also operates a plant in Illinois and has offices in British Columbia and the United Kingdom.
Rivian is filing for an IPO, seeking a valuation of approximately $ 80 billion